ConEdCriminals

14 Phone Calls. Nearly 5 Hours. Zero Resolution.

An incomplete record of time spent on the phone with Con Edison customer service from December 2023 through July 2024. This does not include time spent composing emails, preparing documentation, or clearing schedules for service visits that never happened.

This log is described as incomplete. The actual time spent is likely higher. Additionally, the customer's time spent on emails, documentation, and waiting for no-show service appointments is not included in these figures.
DateDuration (minutes)
December 21, 20235 min
December 21, 202330 min
February 5, 202428 min
March 14, 202410 min
March 27, 202415 min
April 2, 202454 min
May 14, 202427 min
May 29, 202430 min
June 24, 20246 min
July 7, 20243 min
July 8, 202418 min
July 11, 202418 min
July 17, 20248 min
July 30, 202441 min
Total4 hours, 53 minutes

Key Observations

  • The longest single call was 54 minutes on April 2, 2024.
  • Multiple calls on the same day indicate being disconnected or needing to call back.
  • No call ever resulted in concrete action or resolution.
  • Representatives could never access notes from previous calls.
  • No escalation path was ever provided.
  • No callback numbers were given: “Sorry, we don't have individual numbers.”