A Documented Case
What follows is one Brooklyn homeowner's meticulously documented experience with Con Edison, spanning from July 2023 through January 2026. Every claim is supported by billing records, email correspondence, phone call logs, appointment records, and formal complaint filings.
This case is presented not as an isolated grievance, but as evidence of the systemic patterns described in the case against ConEd.
The Story
In July 2023, the homeowner moved into a 2,800 square foot Brooklyn brownstone and established Con Edison electric service. The first few months were unremarkable — monthly bills of $50-$100, consistent with a home of that size.
Then, in November 2023, the bills exploded. Without warning, without explanation, and without any change in the household's electricity usage, monthly charges surged to between $1,000 and $1,600. The bills were based entirely on “estimated” readings that claimed a 32x increase in electricity consumption — for a home whose radiant floor heating system isn't even connected to the electric meter.
What followed was more than two years of documented attempts to resolve the issue: 14 phone calls totaling nearly 5 hours, 9 emails with photo evidence that received zero responses, 4+ service appointments where nobody showed up, a formal complaint to the NYPSC, and documentation provided to the New York State Speaker of the Assembly.
ConEd's response? Retroactive “readjustments” with no explanation. Multiple contradictory billing histories appearing on their own portal. Bills removed silently. Unexplained credits of thousands of dollars. Monthly late fees on balances the customer was told not to pay. And through it all, continued shutoff threats.
As of January 2026, the most recent bill shows a balance of $8,278.29. No one at Con Edison can explain what the actual charges should be. The dispute remains unresolved.
By the Numbers
Every figure below is documented.
The Evidence
Three Parallel Billing Realities
ConEd's portal shows multiple contradictory billing histories for the same periods. Balances don't match across timelines. Bills appear and disappear.
Estimated Bills Relabeled as Actual
Readings billed as 'Estimated' were retroactively changed to 'Actual' in subsequent bills, manufacturing the appearance of legitimate data.
9 Emails, Zero Responses
Photo proof sent to ConEd at their representatives' direction. Not a single response. Ever.
14 Calls, Nearly 5 Hours
Calls to customer service that achieve nothing. No notes from previous calls. No escalation path. No resolution.
4+ No-Show Appointments
Full days cleared from 8 AM to 3 PM. Nobody arrives. Nobody calls. Nobody emails. Silently cancelled.
Unexplained Credits
Random credits appear across billing realities. If ConEd can't explain their own credits, they can't justify their charges.