Complete Timeline: July 2023 - January 2026
Every documented event in this 2+ year billing dispute, in chronological order.
Move-in and service established
Called ConEd to establish electric service for a 2,800 sq ft Brooklyn brownstone. Representative noted only one active account (floors 1&2). Monthly bills are reasonable: $50-$100.
Last reasonable bill: $57.20
October-November bill based on actual readings. Usage: 132 kWh. This is the last normal bill before the crisis.
First email to ConEd with smart meter photo
Sent photo of smart meter to 718-935-7993@coned.com. No response received.
Bill spikes to $1,062.60
November-December bill: $1,062.60 for 3,098 kWh. An 18x increase from the previous month, based on estimated readings. The beginning of the crisis.
Bill: $1,108.39
December-January bill continues the pattern. 3,431 kWh estimated.
First calls to ConEd (35 min total)
Two calls totaling 35 minutes. Opened Case #7233670708. Assured no payment required during dispute.
Peak bill: $1,555.99
January-February bill: $1,555.99 for 4,241 kWh estimated. A 32x increase over October baseline.
Bill: $1,153.10
February-March bill: $1,153.10 for 3,402 kWh estimated.
Email with meter photo to ConEd
Sent to 718-935-7328@coned.com. No response.
First no-show appointment
Cleared schedule 8 AM - 3 PM. Nobody arrived, no contact made.
Second no-show appointment
Cleared schedule 8 AM - 3 PM. Nobody arrived. Told crew "could not access meter."
Third no-show appointment
Called to confirm days prior. Nobody arrived.
Multiple follow-up emails
5 more emails sent to various ConEd addresses. One representative (Jacqueline) left voice messages but no resolution.
Fourth no-show appointment
Nobody arrived. Told to reschedule for August 16 with promise of email confirmation. No confirmation received.
Formal complaint filed
Filed complaint with ConEd, NYPSC, and provided documentation to NY State Speaker of the Assembly.
Retroactive "readjustment" applied
ConEd applied a one-time retroactive adjustment. No explanation provided for revised figures or methodology.
Multiple billing "realities" appear
ConEd portal begins showing contradictory billing histories for the same periods. Three separate parallel timelines emerge.
Balance peaks at $10,553.53
Third reality balance reaches $10,553.53 — the highest recorded balance.
Unexplained $4,013 credit
Massive unexplained credit applied to third reality. No explanation given.
Most recent escalation attempt
Contacted ConEd regarding latest billing issues. As of writing, no written correspondence, explanation, or resolution received.
Current balance: $8,278.29
Most recent bill. Third reality. The dispute continues with no resolution in sight.
This dispute remains unresolved as of February 2026.
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